Appointment Setter Manager / Call Center Manager (M/F)

Full-Time | US Market | California Hours | Remote – Philippines

BoostPro Media is looking for an experienced Appointment Setter Manager / Call Center Manager to lead and develop our growing outbound appointment-setting team in the Philippines.

We work with businesses across the United States, primarily in the contractor and home-services industry. Our appointment setters contact US businesses, qualify potential clients, and schedule appointments for our sales team.

We are looking for someone who doesn’t just supervise a team, but takes full responsibility for the performance and development of the appointment-setting department.

Your Responsibilities

* Manage and coach our full-time appointment setters
* Monitor daily calls, conversations, appointments and performance
* Train and onboard new call center employees
* Listen to call recordings and provide individual coaching
* Improve and adjust appointment-setting scripts based on results
* Run roleplays and sales/appointment-setting training
* Help setters improve their communication with US business owners and gatekeepers
* Track KPIs and identify underperformance quickly
* Maintain high standards for call quality and appointment quality
* Motivate the team and create a performance-driven environment
* Work closely with management and the sales department
* Understand and manage calling schedules across US time zones, with a primary focus on California / Pacific Time
* Help us continuously improve our recruitment, onboarding and training processes

What We’re Looking For

We are specifically looking for someone with:

* 3–4+ years of management experience within a call center, outbound sales team, or appointment-setting team
* Proven experience managing and coaching call center agents
* Strong understanding of outbound calling and appointment setting
* Excellent spoken and written English
* Experience working with the US market
* Strong leadership and communication skills
* Experience with call scripts, objection handling and call reviews
* Ability to analyze KPIs and improve team performance
* Experience onboarding and training new employees
* Comfortable working according to US / California business hours
* Reliable internet connection and professional remote working environment

Previous experience with B2B appointment setting, digital marketing, contractors, home services, or lead generation is a strong advantage.

Career Growth

This is not intended to be a temporary position.

We are building our US operation and want someone who can grow together with the company.

For the right person, there is a clear opportunity to progress from:

Appointment Setter Manager → Senior Management → Sales Manager

As the team grows, your responsibilities and leadership opportunities can grow with it.

Who You Are

You are hands-on. You are comfortable listening to calls, correcting scripts, coaching people individually and holding team members accountable for their results.

You understand that appointment setting is about more than simply making calls — the quality of the conversation, qualification, follow-up and booked appointment all matter.

You know how to build a team that performs consistently.

Interested?

Send your CV/resume, a short introduction about your call center management experience, and your availability to:

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Subject: Application – Appointment Setter Manager

BoostPro Media
US Contractor Marketing & Lead Generation