Cleaning Business Virtual Assistant / Operations Coordinator

COMPANY: Walis & Co. Cleaning Services
LOCATION: Remote
SCHEDULE: Part-time, Monday-Friday, Pacific Time
HOURS: Approximately 20 hours per week
STARTING PAY: $3-$5 USD per hour, depending on experience
INCENTIVES: Performance-based commissions and bonuses
GROWTH OPPORTUNITY: Potential to grow into a full-time Operations Lead role

ABOUT WALIS & CO.

Walis & Co. is a growing residential and commercial cleaning company serving Las Vegas and nearby areas.

We are looking for a reliable, organized and proactive Virtual Assistant who can support our daily operations and help us improve our systems as the company grows.

Previous experience with a cleaning company, home-service business or appointment-based company is highly preferred.

ABOUT THE ROLE

This position will begin part-time at approximately 20 hours per week. As the company grows and the right candidate demonstrates consistency, initiative and strong performance, this role is expected to develop into a full-time Operations Lead position.

The role includes scheduling, customer service, sales follow-up, cleaner coordination, marketing research and administrative support.

Experience with ScheduleDrop, Stripe and Lovable is preferred. Experience with similar scheduling, payment, CRM or website platforms is also welcome.

RESPONSIBILITIES

Operations and Scheduling

* Manage customer bookings and schedules through ScheduleDrop
* Assign cleaners and maintain backup coverage
* Confirm appointments with customers and cleaners
* Assist with cancellations, rescheduling and scheduling conflicts
* Maintain organized customer, cleaner and booking records
* Help create and improve SOPs, scripts, forms and checklists

Customer Service and Sales Support

* Respond to customer inquiries by phone, text and email
* Follow up with new leads, missed calls and open estimates
* Make professional outbound calls to potential customers
* Contact previous customers regarding recurring cleaning
* Explain services and handle common customer questions or objections
* Track calls, messages, follow-ups and results
* Help convert qualified inquiries into booked appointments

Marketing and Research

* Research potential residential and commercial customers
* Identify Realtors, property managers, Airbnb hosts, offices and local businesses for outreach
* Research the Las Vegas cleaning market and competitors
* Build and maintain organized prospect lists
* Assist with email, text and social-media outreach
* Research referral, partnership and marketing opportunities
* Track which marketing efforts generate leads and bookings

Cleaner Coordination

* Help recruit, screen and onboard cleaners
* Organize cleaner agreements, W-9s, insurance documents and onboarding records
* Communicate job information and expectations clearly
* Monitor cleaner availability, attendance and customer feedback

Systems and Reporting

* Monitor booking and payment statuses
* Assist with basic Lovable website updates
* Keep business records organized and confidential
* Track basic KPIs, including leads, calls, bookings, conversions, recurring clients and reviews
* Send a short daily update and weekly performance report

COMPENSATION AND GROWTH

* Starting pay of $3-$5 USD per hour, depending on experience and qualifications
* Performance-based commissions for qualified leads or successfully booked customers
* Additional incentives or bonuses based on agreed performance goals
* Regular performance reviews as responsibilities increase
* Opportunity to transition from part-time to full-time
* Long-term opportunity to grow into an Operations Lead role

QUALIFICATIONS

* Strong written and spoken English
* Professional and confident on phone calls
* Experience with customer service, cold calling, lead follow-up or sales support
* Comfortable handling common customer objections respectfully
* Strong organization and attention to detail
* Able to work independently and follow through on tasks
* Comfortable learning and using different software platforms
* Cleaning-company or home-service experience is a strong advantage
* Experience with ScheduleDrop, Stripe, Lovable or similar platforms is preferred

HOW TO APPLY

Please include:

1. A short introduction about yourself
2. Your experience with cleaning companies, home-service businesses or similar industries
3. Your experience with customer service, cold calling, lead follow-up and objection handling
4. The scheduling, payment or CRM platforms you have used
5. An example of a system or process you helped organize
6. A short voice or video introduction
7. Your available working hours in Pacific Time
8. Your expected hourly rate within the listed range

Please use “Clean Operations” in your application subject line.

We are looking for someone who wants a stable, long-term opportunity and is interested in growing with Walis & Co.