Ecommerce Customer Support VA

We are looking for a highly reliable and detail-oriented Virtual Assistant to handle customer service for our growing e-commerce store. This role will start as part-time (20 hours per week) and can expand to full-time based on performance.

Responsibilities:
Answer customer inquiries via email
Handle refund requests and disputes
Track orders and provide status updates to customers

Requirements:
Fluent in English (written and spoken)
Experience in customer support (in e-commerce or dropshipping)
Detail-oriented and able to follow instructions precisely
Experience navigating Shopify platform

Salary & Benefits:
$2.50–$4.00 per hour (based on experience)
Bonuses based on performance
Flexible working hours

How to Apply: Please send your resume along with a short voice recording introducing yourself and explaining why you’d be a good fit for this role. Briefly explain step-by-step how you would process a refund for an order inside Shopify.

Please do NOT use ChatGPT or other for your application.