Electrical and HVAC Customer Service Representative

Oahu Electric and Air is a growing electrical and HVAC contracting company serving homeowners across Oahu, Hawaii. We're looking for a dependable, personable Customer Service Representative to join our team remotely from the Philippines. This role is the voice of our company for many of our clients — you'll be scheduling appointments, answering calls, and helping homeowners get the electrical and HVAC service they need.

What You'll Do
- Answer inbound calls and respond to customer inquiries professionally and warmly
- Schedule and coordinate service appointments with our field technicians
- Follow up with customers on quotes, appointment confirmations, and service reminders
- Enter and maintain accurate customer records in our field service software (ServiceTitan)
- Handle customer concerns with patience and a solutions-first attitude
- Support the office team with light administrative tasks as needed

What We're Looking For
- Excellent spoken and written English communication skills
- Prior customer service, call center, or virtual assistant experience (HVAC/electrical/home services industry a plus, but not required)
- Experience with ServiceTitan is a big plus
- Comfortable using scheduling or CRM software (we'll train you if you haven't used ServiceTitan before)
- Reliable internet connection and a quiet home workspace
- Available to work one of the following shifts (Hawaii time): 7:00 AM – 5:00 PM or 10:00 AM – 8:00 PM
- A friendly, "Aloha spirit" approach to helping people — patience and warmth go a long way with our clients

How to Apply
Please submit your resume along with a short voice recording (2–3 minutes) introducing yourself. In your recording, please include:
1. Your name and a bit of background — where you're based and your relevant work experience
2. Why you're a good fit for this role — what customer service or admin experience you bring, and what you enjoy about helping customers
3. A sample customer interaction — pretend you're answering the phone as our CSR and greeting a customer who wants to schedule an appointment (this lets us hear your natural phone voice and tone)
4. Your availability — which of the two shift options works best for you
5. Something about yourself — a personal note so we get a sense of your personality, not just your qualifications

This helps us evaluate your spoken English, tone, and phone presence, since that's a huge part of this job.

Mahalo for your interest — we look forward to hearing from you!