Full-Time WFH Customer Success Operations Manager — $2,500 p/m + Bonuses

Full-Time | Long-Term Leadership Role

Salary: Start at $2,000 per month during the first 2-month trial period.
After successful completion, move to $2,500 per month plus performance-based bonuses.

Payment: Twice a month via Wise. Always on time.

This is not a short-term job.
We build long-term leadership inside the company.

You will work directly with the leadership team to improve performance, systems, and retention across our Customer Success department.

ABOUT US

Young Publisher – ----------

We are an international digital marketing company working with content creators and online brands. The company has over 85 employees around the world. We've been in the industry since 2019. We're currently serving over 1,000+ high-ticket clients per year.

We provide an 80% done-for-you content and monetization system that helps creators grow, go viral, and turn views into income using short-form content, AI tools, and proven strategies. Our clients are typically beginners or early-stage creators looking to build their brand, gain followers, and generate income online.

We focus on structure, accountability, and long-term growth.
We focus strongly on client delivery and producing client results.

BENEFITS

- Full-time stable income
- Monday to Friday schedule: 7.5 hours a day; 37.5 hours per week.
- Flexible working hours
- Reliable monthly payments via Wise
- Performance-based bonuses
- Clear salary progression after trial
- Real ownership and leadership responsibility
- Direct collaboration with senior leadership
- Clear path to senior leadership or director level
- Access to paid AI tools and systems
- High-growth environment
- Strong company culture

TASKS

- Lead and manage CSMs, onboarding managers, and content support roles
- Monitor daily reports and team performance
- Audit onboarding calls, client calls, DMs, and check-ins
- Run weekly team training and review calls
- Identify underperformers early and take action
- Oversee CRM health in Airtable
- Improve reporting systems and dashboards
- Align Customer Success with Sales and leadership
- Improve onboarding, escalation, churn rescue, and upsell SOPs
- Fix operational gaps and build scalable systems
- Help interview and train new team members
- Proactively identify at-risk clients
- Oversee refund and dispute handling
- Solve root causes behind churn

This is a leadership role. You are trusted to own outcomes, not be micromanaged on tasks.
If you prefer a task-only execution role, this is not for you.

REQUIREMENTS

- 2+ years of experience in customer success operations, community management, or similar
- Experience managing 20 to 30 team members
- Strong Airtable, Slack, and Google Workspace experience
- Experience building SOPs, dashboards, and reporting systems
- Excellent written and spoken English
- Self-starter mentality
- Comfortable working across multiple time zones

OPTIONAL BUT PREFERRED EXPERIENCE

- Restructuring customer success teams
- High-ticket coaching or online education
- Knowledge of churn analysis and lifecycle metrics
- Experience in customer success agency environment

Fill in the form to apply: ---------- /to/CrESPfAw

Important note: Put "CS OPS" + [Your Name & Family Name] in the "Name" field in the form.

Only shortlisted candidates will be contacted.

P.S. Once hired for this position, you will be contracted under Social Influence Consulting LLC.