Patient Care Coordinator

Position Summary:
The Patient Care Coordinator plays a key role in supporting patients throughout their care journey. This role focuses on scheduling, communication, prescription coordination, and ensuring patients feel heard, guided, and cared for from the first point of contact through ongoing care. Prompt responsiveness and compassionate communication are essential in this role.

Key Responsibilities:
• Serve as the primary point of contact for patient inquiries via phone, email, and messaging systems
• Schedule, reschedule, and confirm patient appointments
• Provide clear and compassionate communication regarding appointments, policies, and next steps
• Coordinate with clinical and administrative teams to support patient needs
• Follow up with patients regarding missed appointments or cancelled appointments
• Verify and update patient information in the electronic health record system
• Manage prescription refill requests in coordination with providers
• Contact pharmacies as needed to resolve prescription issues and ensure timely dispensing
• Ensure patients feel supported, informed, and cared for at every step

Qualifications:
• Strong communication and interpersonal skills
• High level of empathy, patience, and professionalism
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfortable using electronic health record or scheduling systems
• Experience in behavioral health or psychiatry is a plus but not required
• HIPAA/PHI experience

How to Apply:
Please submit your resume and include a short introduction video (30–60 seconds) sharing why you believe you are a strong fit for this role. Applications missing either requirement will NOT be considered.

Benefits
- Long-term, stable position with consistent hours
- Paid lunch break and holidays
- Supportive and professional work environment
- Opportunity to grow with a growing U.S. healthcare practice