PERSONAL ASSISTANT / IT, TRAVEL & ADMINISTRATIVE ASSISTANT

We are looking for a highly reliable, organized, technically proficient, and experienced Personal Assistant / IT, Travel & Administrative Assistant to provide remote support across personal assistance, travel coordination, technical support, communication management, and basic accounting administration.

The ideal candidate has professional experience in the travel and tourism industry, previous experience working remotely for European clients, and a strong understanding of European customers and guests.

The candidate must be confident dealing with airlines, hotels, travel providers, customer-service hotlines, and European guests. In addition, the candidate must have practical experience with European telephone numbers, call forwarding/diversion, and WhatsApp communication solutions.

The successful candidate must be comfortable working independently, handling confidential information, solving problems proactively, and managing multiple tasks in a fast-paced international environment.

KEY RESPONSIBILITIES

Personal & Administrative Assistance
- Provide day-to-day administrative and personal assistance.
- Manage calendars, appointments, reminders, and schedules.
- Organize and prioritize incoming tasks and requests.
- Handle emails and digital communications when required.
- Coordinate appointments, calls, and other activities.
- Conduct online research and prepare information or summaries.
- Maintain organized digital files and documents.
- Follow up on outstanding tasks and ensure deadlines are met.

Travel & Tourism Management
- Professional experience in the travel and tourism industry is required.
- Book and manage flights, hotels, transfers, and other travel arrangements.
- Make changes, cancellations, and rebookings of flights and hotel reservations.
- Communicate directly with airlines, hotels, travel agencies, and other travel providers.
- Contact airline and hotel customer-service hotlines and resolve booking-related issues.
- Handle schedule changes, cancellations, delays, missed connections, and other travel disruptions.
- Compare travel options, prices, schedules, and availability.
- Manage booking confirmations, tickets, vouchers, and travel documentation.
- Monitor travel itineraries and proactively identify potential problems.
- Coordinate last-minute travel changes and urgent requests.
- Communicate professionally and confidently with European customers and guests.
- Handle guest requests and provide professional assistance before, during, and after travel.
- Maintain accurate records of all travel arrangements and related correspondence.

European Customer & Guest Experience
- Previous experience working directly with European customers, guests, or clients is required.
- Understand the expectations, communication style, and service standards of European customers.
- Communicate professionally with European guests via telephone, email, WhatsApp, and other communication channels.
- Handle customer requests, questions, complaints, and special requirements professionally.
- Provide a high level of customer service and respond promptly to inquiries.
- Demonstrate cultural awareness when communicating with European clients and guests.
- Remain polite, professional, calm, and solution-oriented, particularly in challenging situations.

Remote Work for European Clients
- Previous experience working remotely for a European client or European company is required.
- Proven experience working independently in a remote position for a European client.
- Ability to work according to European working hours and time zones.
- Familiarity with remote communication, collaboration, and task-management tools.
- Ability to maintain reliable communication and responsiveness throughout working hours.
- Experience managing tasks and priorities without direct supervision.
- Understanding of the professional standards and expectations of European clients.
- Ability to communicate clearly and professionally in English with European clients and service providers.

IT & Telephone Communication Support
- Practical experience with European telephone numbers and call forwarding is required.
- Set up and manage call forwarding/diversion for European telephone numbers.
- Configure incoming calls so that calls to a European number can be redirected to another designated number or device.
- Troubleshoot basic issues related to call forwarding and mobile communication.
- Assist with smartphones, computers, software, applications, and account-related issues.
- Set up and manage user accounts, applications, and basic access permissions.
- Troubleshoot common technical problems remotely.
- Assist with communication tools, cloud services, and other digital platforms.

WhatsApp Communication & Forwarding
- Practical experience with WhatsApp communication solutions is required.
- Configure and manage WhatsApp communication and forwarding solutions.
- Set up systems that allow WhatsApp communications to be managed or redirected to the appropriate person or device, where technically and legally supported.
- Understand the difference between standard WhatsApp functionality and third-party/business communication solutions.
- Troubleshoot basic WhatsApp-related technical issues.
- Ensure that communication remains reliable and professional.
- Maintain confidentiality and protect customer and client information.

Basic Accounting & Administrative Finance
- Assist with basic bookkeeping and accounting-related administrative tasks.
- Enter and organize invoices, receipts, expenses, and payment information.
- Maintain accurate digital financial records.
- Assist with expense tracking and reconciliation.
- Prepare basic financial summaries and reports.
- Coordinate accounting documents with external accountants or internal finance personnel when required.

Important: The role involves basic accounting administration and data entry. A formal accounting qualification is not required.

ESSENTIAL REQUIREMENTS

The following requirements are mandatory:
1. Professional experience in the travel and tourism industry.
2. Previous experience working remotely for a European client or European company.
3. Previous professional experience working with European customers, guests, or clients.
4. Proven experience booking and managing flights and hotels.
5. Experience with flight changes, cancellations, and rebookings.
6. Experience communicating with airlines, hotels, travel agencies, and customer-service hotlines.
7. Practical experience setting up call forwarding/diversion for European telephone numbers.
8. Practical experience with WhatsApp communication and forwarding solutions.
9. Strong IT and computer skills.
10. Ability to troubleshoot basic technical issues independently.
11. Basic understanding of bookkeeping and accounting processes.
12. Excellent organizational and time-management skills.
13. Strong attention to detail and accuracy.
14. Ability to work independently with minimal supervision.
15. Excellent written and spoken English.
16. High level of reliability, discretion, and confidentiality.
17. Ability to remain calm and solution-oriented when dealing with urgent travel or customer-service issues.
18. Willingness and ability to work according to European working hours.

PREFERRED SKILLS
- Experience with airline reservation or booking systems.
- Experience with online travel agencies and hotel booking platforms.
- Familiarity with frequent-flyer programs and international travel.
- Experience handling VIP or business-travel arrangements.
- Experience supporting high-profile or demanding European clients.
- Experience working with international guests in the hospitality or tourism sector.
- Experience with WhatsApp Business and other business communication platforms.
- Experience with VoIP, virtual phone systems, or international call-forwarding solutions.
- Knowledge of additional European languages is an advantage.
- Strong problem-solving and negotiation skills.

WORKING SCHEDULE

The position is based in the Philippines, but the employee will work according to European working hours.

European Time: 12:00 AM – 8:00 AM

The candidate must be consistently available and responsive throughout the agreed working hours.

Because the position supports European clients and guests, reliable availability throughout the entire working period is essential. The candidate must be able to respond promptly to urgent travel, customer-service, telephone, and administrative requests.

IDEAL CANDIDATE

The ideal candidate is:
- Experienced in the travel and tourism industry
- Experienced in working remotely for European clients
- Experienced in dealing with European customers and guests
- Technically confident and IT-savvy
- Experienced with European telephone numbers and call forwarding
- Experienced with WhatsApp communication and forwarding solutions
- Highly organized and dependable
- Proactive and solution-oriented
- Calm under pressure
- Detail-oriented and accurate
- Trustworthy and discreet
- Fast at learning new systems and applications
- Able to manage several tasks simultaneously
- Comfortable working independently
- Fluent in English
- Available during European working hours

WHAT WE OFFER

- Fully remote position
- Stable working schedule
- Long-term employment opportunity
- International working environment
- Varied responsibilities across personal assistance, travel management, IT, customer service, administration, and basic accounting
- Opportunity to develop and take on additional responsibilities over time