Technical & Support Specialist | 24/7 Coverage
Waccamaw's Homeplace
•
Remote / Philippines
•
2 days ago
$600.00 – $800.00/monthly
Compensation
Customer Service
Category
0
Applicants
Job Description
Overview
Are you skilled at diagnosing technical issues and taking full ownership of customer inquiries? We are hiring an analytical Technical & Support Specialist to handle multi-channel inquiries, troubleshoot system issues, and deliver exceptional support experiences.
This role requires deep critical thinking, root-cause investigation, and independent problem-solving in a fully remote environment.
Key Responsibilities
Deliver multi-channel customer assistance across phone, email, and live chat channels.
Conduct root-cause analysis on technical, account, and software support tickets.
Record comprehensive ticket notes and escalate unresolved issues to internal technical teams.
Monitor ticket queues, maintain proactive follow-ups, and ensure timely issue resolution.
Identify operational bottlenecks and contribute ideas for internal documentation or process enhancements.
Required Qualifications
2+ years of background in SaaS support, help desk, software support, or technical customer service.
Proficient in verbal and written English communication.
Strong diagnostic, multi-tasking, and analytical skills in a fast-moving operational environment.
High-speed internet setup (100+ Mbps), secondary backup connection/power source, and a dedicated home office.
Flexibility to handle rotating shift schedules, including night coverage, weekends, and holidays.
Preferred Experience
Background supporting Point-of-Sale (POS) software or Property Management Systems (PMS).
Exposure to eCommerce or retail systems (such as Shopify, WooCommerce, or ShipStation).
Hands-on knowledge of help desk platforms (Zendesk, Freshdesk, Zoho, Intercom, or Salesforce).
Application Instructions
Please submit the following details when responding to this listing:
Place the keyword RESOLVE at the very top of your application message.
Share a link to your current resume (Google Drive or Dropbox, with view access set to public).
Include a short summary highlighting your most relevant technical support experience.
Applications missing any of these items will not be reviewed.
Are you skilled at diagnosing technical issues and taking full ownership of customer inquiries? We are hiring an analytical Technical & Support Specialist to handle multi-channel inquiries, troubleshoot system issues, and deliver exceptional support experiences.
This role requires deep critical thinking, root-cause investigation, and independent problem-solving in a fully remote environment.
Key Responsibilities
Deliver multi-channel customer assistance across phone, email, and live chat channels.
Conduct root-cause analysis on technical, account, and software support tickets.
Record comprehensive ticket notes and escalate unresolved issues to internal technical teams.
Monitor ticket queues, maintain proactive follow-ups, and ensure timely issue resolution.
Identify operational bottlenecks and contribute ideas for internal documentation or process enhancements.
Required Qualifications
2+ years of background in SaaS support, help desk, software support, or technical customer service.
Proficient in verbal and written English communication.
Strong diagnostic, multi-tasking, and analytical skills in a fast-moving operational environment.
High-speed internet setup (100+ Mbps), secondary backup connection/power source, and a dedicated home office.
Flexibility to handle rotating shift schedules, including night coverage, weekends, and holidays.
Preferred Experience
Background supporting Point-of-Sale (POS) software or Property Management Systems (PMS).
Exposure to eCommerce or retail systems (such as Shopify, WooCommerce, or ShipStation).
Hands-on knowledge of help desk platforms (Zendesk, Freshdesk, Zoho, Intercom, or Salesforce).
Application Instructions
Please submit the following details when responding to this listing:
Place the keyword RESOLVE at the very top of your application message.
Share a link to your current resume (Google Drive or Dropbox, with view access set to public).
Include a short summary highlighting your most relevant technical support experience.
Applications missing any of these items will not be reviewed.
Skills Required
Customer Support, Technical Support, Phone Support
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$600.00 – $800.00/monthly
Compensation
Job Type
Full time
Posted
Sep 08, 2026
Expires
Oct 08, 2026
Applicants
0
About the Employer
Waccamaw's Homeplace
Verified Employer
8 jobs posted
5 workers hired
Remote / Worldwide