Virtual Receptionist — Patient Intake & Appointment Setting (Morning Shift / Afternoon Shift)

About North & Noble

North & Noble is the back-office engine behind growing healthcare and service practices. We
answer, qualify and book every lead our clients pay to generate — fast, warmly and on-brand.
When a patient reaches out, we are the practice's voice.


The role
You are the first human a prospective patient talks to. You call new leads within 5 minutes,
answer inbound calls and texts, qualify, handle objections, book consultations into the practice's
calendar, and log everything in the CRM (GoHighLevel). Speed and warmth both matter — this is
a high-trust, high-consideration decision for the patient.


Shifts available (US Central Time)
• Morning shift: Monday–Friday, 8:00 AM – 4:30 PM CST
• Afternoon/evening shift: Monday–Friday, 11:30 AM – 8:00 PM CST
• Weekend shift: Saturday & Sunday, 9:00 AM – 6:30 PM CST
• State clearly in your application which shift(s) you are applying for.


What you'll do
• Call every new inbound lead within 5 minutes of it arriving, and follow the multi-touch
follow-up cadence until contact is made
• Answer inbound calls, texts and web-chat inquiries professionally and on script
• Qualify patients against the practice's criteria and set expectations before booking
• Book and confirm consultations; reduce no-shows with reminder calls and texts
• Log every call, outcome and next action in GoHighLevel with clear notes signed off in your
name
• Hand off open leads and next actions to the incoming shift before you log out
• Hit team KPIs: speed to lead under 5 minutes, contact rate, booked consultations, talk time


What we're looking for
• 1+ year in phone-based customer service, appointment setting, inside sales, patient intake
or reception
• Neutral, clear, confident spoken English — you will be judged on your voice
• Reliable high-speed internet, a quiet dedicated workspace, a good headset and a backup
power/internet plan
• Comfortable with a CRM (GoHighLevel experience is a strong plus) and with being measured
on call metrics
• Genuinely warm on the phone; patient with nervous or emotional callers
• Healthcare, medical, dental or aesthetics phone experience is a plus (HIPAA awareness
required, training provided)
Compensation & growth
• Competitive monthly rate based on experience and region (benchmark: $600–
$850/month full-time equivalent)
• Performance bonus tied to booked consultations and speed-to-lead compliance
• Long-term, stable role with paid training, scripts and SOPs provided
• Growth path into Senior VR, pod lead, and Account Manager


How to apply
Send (1) your CV, (2) a 60–90 second voice recording introducing yourself and handling this
prompt: "Hi, I saw your ad about weight-loss surgery and I want to know how much it costs" —
and (3) the shift you want. Applications without a voice recording will not be reviewed.