Maison Lumière started as a small Parisian accessories label selling through our own website and a handful of boutiques. When we expanded to Shopify and started taking international orders, the operational side of the business became a full-time job on its own — one I was wholly unqualified to enjoy. Order management, customer service emails in three languages, inventory tracking, and influencer outreach were piling up faster than I could address them.
A fellow designer I know in London had been using OnlineBestJobs.ph for over a year. She spoke so highly of her team that I signed up the same afternoon. I was honestly nervous about managing someone remotely — especially for a brand where tone and aesthetic sensibility matter enormously. But the candidate I hired, Camille, understood brand voice immediately. Her English writing was elegant, her instincts for customer communication were impeccable, and she came to the role with genuine enthusiasm for fashion.
Camille now runs our entire customer experience function: order confirmations, shipping queries, returns processing, and our post-purchase email sequence. She also manages our influencer outreach list and coordinates product sends. Our customer satisfaction rating went from 3.9 to 4.8 stars in four months. Our repeat purchase rate increased by 19%. Most importantly, I spend my days designing again instead of answering emails — and the label is better for it.
