I started in a small call centre handling product complaints for an online retailer. Every day I listened to customers describe problems with their orders, returns, and listings. Over time I began to understand the operational side of e-commerce intimately — why listings failed to convert, where fulfilment broke down, how reviews shaped sales velocity. I was essentially getting a free education in the business I wanted to work in, just from the wrong end of the phone.
When I decided to make the move to remote work, I positioned myself as an e-commerce VA on OnlineBestJobs.ph with that specific context at the front of my profile. I could speak the language of Amazon and Shopify merchants in a way that generalist VAs couldn't, because I had lived with the consequences of their processes daily. My first client — an Australian Amazon seller — noticed that during our interview and hired me the same day.
I now support three e-commerce clients across Amazon FBA, Shopify, and Etsy. I handle listing creation and optimisation, order management, customer service tickets, inventory tracking, and weekly performance reports. One of my clients recently told me I am the best hire they have made in four years of running their store. That kind of feedback from someone halfway around the world, built entirely on work quality and trust, is something I am genuinely proud of.
