I worked in on-site IT support for six years across two companies in Baguio. Helpdesk tickets, network troubleshooting, server maintenance, user account management, software deployment — the full breadth of SME IT operations. The work was solid but the ceiling was low. There were only so many IT roles in the city and the salaries reflected that limited competition. I knew my skills were worth significantly more to the right employer.
OnlineBestJobs.ph gave me a way to reach those employers directly. I built my profile around specific certifications and tools — CompTIA A+, Microsoft 365 administration, remote support via TeamViewer and AnyDesk, cloud infrastructure basics on Azure — and described my experience in terms of business outcomes rather than just task lists. An Australian small business owner found my profile within ten days of posting. He needed someone to manage his entire IT environment remotely: user accounts, backups, software licensing, and first-line helpdesk for his twelve-person team.
That role has grown steadily over eighteen months. I now also support two of his referred contacts and carry three IT support clients in total. I handle everything from onboarding new users and managing Microsoft 365 tenants to troubleshooting network issues remotely and advising on security improvements. My clients trust me entirely with their technical infrastructure — that level of responsibility, delivered across an ocean through discipline and consistent communication, is something I have earned one resolved ticket at a time.
