We operate six casual dining venues across Queensland and the administrative overhead of running multiple sites is staggering. Rostering, payroll data preparation, supplier invoice processing, staff onboarding documentation, and compliance reporting across all six venues was consuming our operations team entirely. Any time something needed analysis or planning, we simply didn't have the bandwidth.
I posted on OnlineBestJobs.ph looking for an operations and payroll administrator. I was straightforward about the complexity of the role — multi-site hospitality, Australian payroll legislation, Award compliance — and several applicants had direct experience with Australian hospitality businesses through previous remote roles. That level of industry-specific knowledge in a remote candidate genuinely surprised me.
John has been with Murphy Hospitality Group for eleven months. He manages our weekly payroll data across all six sites, processes supplier invoices, maintains our compliance calendar, and prepares our monthly operations report. He flags issues before they become problems — last month he caught a rostering overlap that would have triggered an Award penalty across three stores. His accuracy is excellent and his initiative is real. We have cut our admin overhead by roughly 25 hours per week, and our operations team now actually has time to do operations rather than data entry.
