Insurance agencies run on paperwork. Policy renewals, claims lodgements, compliance reporting, client correspondence, quote comparisons — the administrative burden is relentless, and every minute my licensed brokers spend on data entry is a minute they're not selling or advising. I had tried hiring part-time admin locally but turnover was constant and training costs were eating into any savings.
OnlineBestJobs.ph changed that equation entirely. I posted a role for an insurance administration assistant — specifically listing the software we use and the types of tasks involved — and the quality of applications was extraordinary. Candidates who understood policy management systems, knew what an excess clause was, and had worked with Australian or UK insurance agencies before. I was not expecting that level of industry familiarity.
I now have two Filipino team members through the platform. Michael handles policy documentation, renewal reminders, and claims data entry. Angela manages our client onboarding paperwork and compliance filing calendar. Together they have freed up roughly 30 hours per week across our broker team. We have taken on 22% more clients this financial year without adding any Australian headcount. The platform essentially paid for itself in the first month.
