Seven years in customer support across BPO and remote SaaS roles. Proficient in Zendesk, Freshdesk, Intercom, and HubSpot CRM. I handle tickets, live chat, and escalations with a calm, solution-first approach. CSAT scores consistently above 95% throughout my career.
Customer-focused support agent with 4 years handling tier-1 and tier-2 support for SaaS products. Experienced with Zendesk, Intercom, Freshdesk, and Help Scout. I reduce churn through empathetic, solution-first communication.
I am a dedicated Filipino freelancer with 4 years of experience. I deliver high-quality work on time and communicate proactively with clients. Let's work together to achieve your goals!
Experienced eCommerce Virtual Assistant specializing in product research, product listing optimization, and Shopify store management. I have helped online businesses improve their product listings, customer experience, and overall store performance.
I am highly motivated, organized, and passionate about helping eCommerce businesses grow successfully.
Hi! I’m Rica Mae, a dedicated Social Media Manager and Virtual Assistant with over 5 years of experience helping businesses grow their online presence and improve daily operations. I specialize in content creation, social media management, customer support, and administrative tasks.
I’ve worked with startups, ecommerce brands, and real estate businesses by handling social media campaigns, organizing schedules, managing emails, and creating engaging content that attracts customers. I’m detail-oriented, reliable, and always eager to learn new tools and strategies to help businesses succeed.
IT Support professional with strong technical troubleshooting skills and a solid background in
hardware, software, and network support. Experienced in diagnosing and resolving technical issues,
providing end-user assistance, and maintaining system performance. Skilled in installing, configuring,
and upgrading computer systems, as well as managing user accounts and security settings. Known
for clear communication, quick problem resolution, and delivering reliable technical support in fast-
paced environments. Committed to continuous learning and staying updated with the latest
technologies.
Marlo M. Edig – Technical Support & Customer Service - I am hardworking and methodical professional with over 10 years of experience in customer service and technical support. Skilled in troubleshooting, conflict resolution, and account management, with a proven ability to handle consumer-based accounts in fast-paced environments. Adept at ensuring first-call resolution and delivering exceptional customer experiences. Most of my background comes from supporting U.S. telecommunications companies and major retail chains, providing phone support for both physical store concerns and online platform transactions.
Seven years in customer support across BPO and remote SaaS roles. Proficient in Zendesk, Freshdesk, Intercom, and HubSpot CRM. I handle tickets, live chat, and escalations with a calm, solution-first approach. CSAT scores consistently above 95% throughout my career.
Customer-focused support agent with 4 years handling tier-1 and tier-2 support for SaaS products. Experienced with Zendesk, Intercom, Freshdesk, and Help Scout. I reduce churn through empathetic, solution-first communication.
I am a dedicated Filipino freelancer with 4 years of experience. I deliver high-quality work on time and communicate proactively with clients. Let's work together to achieve your goals!
Experienced eCommerce Virtual Assistant specializing in product research, product listing optimization, and Shopify store management. I have helped online businesses improve their product listings, customer experience, and overall store performance.
I am highly motivated, organized, and passionate about helping eCommerce businesses grow successfully.
Hi! I’m Rica Mae, a dedicated Social Media Manager and Virtual Assistant with over 5 years of experience helping businesses grow their online presence and improve daily operations. I specialize in content creation, social media management, customer support, and administrative tasks.
I’ve worked with startups, ecommerce brands, and real estate businesses by handling social media campaigns, organizing schedules, managing emails, and creating engaging content that attracts customers. I’m detail-oriented, reliable, and always eager to learn new tools and strategies to help businesses succeed.
IT Support, VoIP Support, Noc Support, System administrator
0.00 (0 reviews)
IT Support professional with strong technical troubleshooting skills and a solid background in
hardware, software, and network support. Experienced in diagnosing and resolving technical issues,
providing end-user assistance, and maintaining system performance. Skilled in installing, configuring,
and upgrading computer systems, as well as managing user accounts and security settings. Known
for clear communication, quick problem resolution, and delivering reliable technical support in fast-
paced environments. Committed to continuous learning and staying updated with the latest
technologies.
Seasoned Customer Service and Technical Support Representative
0.00 (0 reviews)
Marlo M. Edig – Technical Support & Customer Service - I am hardworking and methodical professional with over 10 years of experience in customer service and technical support. Skilled in troubleshooting, conflict resolution, and account management, with a proven ability to handle consumer-based accounts in fast-paced environments. Adept at ensuring first-call resolution and delivering exceptional customer experiences. Most of my background comes from supporting U.S. telecommunications companies and major retail chains, providing phone support for both physical store concerns and online platform transactions.