Seven years in customer support across BPO and remote SaaS roles. Proficient in Zendesk, Freshdesk, Intercom, and HubSpot CRM. I handle tickets, live chat, and escalations with a calm, solution-first approach. CSAT scores consistently above 95% throughout my career.
Digital marketing specialist managing Google Ads, Meta Ads, and Pinterest campaigns for e-commerce and lead-gen clients. I handle strategy, creative briefing, audience segmentation, campaign build-outs, and weekly optimisation. Combined monthly ad spend under management: $40,000+.
Fast, accurate, and meticulous data entry and research professional with 4 years supporting market research firms, real estate investors, and e-commerce businesses. Proficient in Excel, Google Sheets, and CRM data management. 99.8% accuracy rate and consistent on-time delivery.
I manage brand social media accounts across Instagram, TikTok, Facebook, and LinkedIn — from content strategy and caption writing to short-form video editing and community management. I have grown accounts organically from under 5k to over 80k followers for clients in fashion and lifestyle.
I am an IT Project Manager specializing in Agile delivery. I focus on removing blockers for development teams and ensuring project milestones are met on time and within budget.
Creative and passionate Graphic Designer with 4 years of experience creating engaging social media content, branding materials, and promotional graphics. I specialize in visual content creation, branding, and social media management for businesses and entrepreneurs.
Experienced eCommerce Virtual Assistant specializing in product research, product listing optimization, and Shopify store management. I have helped online businesses improve their product listings, customer experience, and overall store performance.
I am highly motivated, organized, and passionate about helping eCommerce businesses grow successfully.
I am a VoIP Engineer proficient in Asterisk and SIP protocol management. I focus on delivering high-quality, efficient solutions that meet complex business requirements. I pride myself on my ability to collaborate with cross-functional teams and stay updated with the latest industry trends.
Hi! I’m Rica Mae, a dedicated Social Media Manager and Virtual Assistant with over 5 years of experience helping businesses grow their online presence and improve daily operations. I specialize in content creation, social media management, customer support, and administrative tasks.
I’ve worked with startups, ecommerce brands, and real estate businesses by handling social media campaigns, organizing schedules, managing emails, and creating engaging content that attracts customers. I’m detail-oriented, reliable, and always eager to learn new tools and strategies to help businesses succeed.
Seven years in customer support across BPO and remote SaaS roles. Proficient in Zendesk, Freshdesk, Intercom, and HubSpot CRM. I handle tickets, live chat, and escalations with a calm, solution-first approach. CSAT scores consistently above 95% throughout my career.
Digital marketing specialist managing Google Ads, Meta Ads, and Pinterest campaigns for e-commerce and lead-gen clients. I handle strategy, creative briefing, audience segmentation, campaign build-outs, and weekly optimisation. Combined monthly ad spend under management: $40,000+.
Fast, accurate, and meticulous data entry and research professional with 4 years supporting market research firms, real estate investors, and e-commerce businesses. Proficient in Excel, Google Sheets, and CRM data management. 99.8% accuracy rate and consistent on-time delivery.
I manage brand social media accounts across Instagram, TikTok, Facebook, and LinkedIn — from content strategy and caption writing to short-form video editing and community management. I have grown accounts organically from under 5k to over 80k followers for clients in fashion and lifestyle.
I am an IT Project Manager specializing in Agile delivery. I focus on removing blockers for development teams and ensuring project milestones are met on time and within budget.
Creative and passionate Graphic Designer with 4 years of experience creating engaging social media content, branding materials, and promotional graphics. I specialize in visual content creation, branding, and social media management for businesses and entrepreneurs.
Experienced eCommerce Virtual Assistant specializing in product research, product listing optimization, and Shopify store management. I have helped online businesses improve their product listings, customer experience, and overall store performance.
I am highly motivated, organized, and passionate about helping eCommerce businesses grow successfully.
I am a VoIP Engineer proficient in Asterisk and SIP protocol management. I focus on delivering high-quality, efficient solutions that meet complex business requirements. I pride myself on my ability to collaborate with cross-functional teams and stay updated with the latest industry trends.
Hi! I’m Rica Mae, a dedicated Social Media Manager and Virtual Assistant with over 5 years of experience helping businesses grow their online presence and improve daily operations. I specialize in content creation, social media management, customer support, and administrative tasks.
I’ve worked with startups, ecommerce brands, and real estate businesses by handling social media campaigns, organizing schedules, managing emails, and creating engaging content that attracts customers. I’m detail-oriented, reliable, and always eager to learn new tools and strategies to help businesses succeed.
Linux (Ubuntu/CentOS), Windows Server, Network Security, Bash Scripting, Virtualization (VMware), Firewalls, Active Directory, Server Backups, SSH, DNS Management
4.00 (0 reviews)
Configuring enterprise server environments, local networks, regular security audits, and storage provisioning.