Customer Support & Operations Assistant — Fast-Growing DTC Supplement Brand — Full-Time Remote

We're a fast-growing DTC supplement brand getting hundreds of support tickets a day and scaling hard. We need someone who can handle customer support AND business operations. This is not a sit-around-and-answer-tickets role. You will be in the trenches every day keeping this business running.

You need to be fast. You need to be sharp. You need to care about doing things right the first time. If you need to be reminded to do your job, this is not for you.

What you'll do:

Handle customer support tickets across email and chat. Respond fast, resolve issues, protect revenue. You'll follow our defense flows for cancellations, refunds, and chargebacks. Every saved customer is money you helped keep.

Beyond support, you'll handle operational tasks across the business as needed. Updating spreadsheets, managing data in ClickUp, coordinating with team members, handling admin tasks, launching processes, and whatever else needs to get done to keep things moving.

You are the person who makes sure nothing falls through the cracks.

What we need:

You write clean, professional English. Not robotic, not scripted. You sound like a real person who actually cares about helping.

You're organized. You can juggle multiple things at once without dropping anything.

You're proactive. You see something that needs to be done, you do it. You don't wait to be told.

You learn fast. We have SOPs for everything. You read them, you follow them, you don't ask questions that are already answered in the documentation.

You're reliable. You show up on time, you hit deadlines, you communicate when something is off.

Experience with any of the following is a plus: Richpanel, Loop Subscriptions, ClickUp, Shopify, Zapier, Google Sheets, Gorgias, Recharge. But more important than tools is attitude. We can teach tools. We can't teach work ethic.

This is stable, long-term remote work for someone who wants to grow with a brand that's scaling fast. How much you earn and how fast you grow here depends entirely on you.

If you're serious, apply here:

----------

Fill out the form completely. We're looking for real people, not mass applicants.