Remote Customer Support Representative

A remote Customer Service Representative (CSR) for Fastsigns serves as the primary operational hub connecting client inquiries to completed signage projects, keeping intake, administration, and workflow moving efficiently.

Inbox & Communication Management

Monitor incoming email inboxes continuously, triaging incoming requests, clarifying project details, and routing complex leads.

Conduct daily outbound phone calls and email follow-ups for pending estimates, artwork proof approvals, and deposit collection.

Serve as the main point of contact for project status updates, maintaining strong client rapport without requiring an physical shop presence.

Estimating & Order Creation (Corebridge)

Build detailed, accurate cost estimates and formal work orders directly inside Corebridge based on customer specifications, dimensions, and materials.

Upload proofs, log artwork revision notes, and track customer approvals within Corebridge profiles.

Convert approved estimates into active production orders with explicit job instructions for the shop floor.

Workflow & Installation Scheduling

Set realistic production deadlines and organize the daily priority queue for print, fabrication, and finishing teams.

Coordinate installation calendars in Corebridge, balancing installer availability, site readiness, and delivery logistics.

Act as the liaison between shop floor staff, third-party contractors, and clients to troubleshoot delays and keep target completion dates on track.