Support Agent

We’re looking for a Support Agent to help customers get answers, solve problems, and make the most of Julius. You’ll work directly with customers and our engineering team to provide friendly, accurate, and timely support.

What you’ll do
- Respond to customer questions through email, chat, and other support channels.
- Troubleshoot issues and provide clear, helpful instructions.
- Document customer interactions and follow through on open requests.
- Escalate complex issues with the information needed to resolve them.
- Share customer feedback and help improve support documentation.

What we’re looking for
- Strong written communication and problem-solving skills.
- Patience, empathy, and attention to detail.
- Ability to stay organized and manage multiple requests.
- Comfort learning new software and tools.
- Previous customer support experience with Intercom or Zendesk is required.