Administrative Assistant - Home Services Operations

This is an administrative role for a U.S. home services company that installs and repairs garage doors, and the customer is on the other end of the phone for most of it. You will schedule service appointments and manage the technician calendar, take customer calls and emails about scheduling, pricing and service questions, and sort out the conflicts that come up when a job runs long or a technician is delayed. You will prepare and send invoices, follow up on payments that have not come in, and keep customer records and job history accurate. Day to day you will be coordinating with technicians on their schedules and job updates, and handling the general office administration that keeps the operation running. It needs someone organized enough to hold several things at once without dropping any, accurate with numbers and records, and comfortable being the voice of the company to a customer who is annoyed their door is still not fixed. You do not need to know anything about garage doors. This is a fully remote position for a candidate based in India or the Philippines, working U.S. business hours.

What you’ll do
Schedule service appointments and manage the technician calendar
Answer customer calls and emails about scheduling, pricing and service questions
Resolve scheduling conflicts and customer issues
Prepare and send invoices, and follow up on outstanding payments
Maintain customer records and job history
Coordinate with technicians on daily schedules and job updates
Handle general office administration and record keeping

What we’re looking for
Administrative or office support experience
Appointment scheduling and calendar management
Customer service experience by phone and email
Invoice preparation and basic bookkeeping
Data entry and record keeping
Familiarity with QuickBooks or similar accounting software
Comfortable using scheduling or field service software
Excellent verbal and written English communication
A professional phone manner
Strong organizational skills and attention to detail
Able to work independently and manage several tasks at once

Nice to have
Experience in home services, construction or the trades
Experience with ServiceTitan, Jobber or a similar field service platform
Experience coordinating technicians or field staff
Familiarity with U.S. customers and business practices
Basic understanding of garage doors or similar home products