Technical Support Specialist (Remote)

I’m looking for a Technical Support Specialist who enjoys solving problems and helping customers.

This is not a script-based customer service role. I’m looking for someone who can think critically, troubleshoot issues independently, and take ownership of customer concerns until they are resolved.

If you enjoy investigating technical issues, finding root causes, and providing excellent customer experiences, I’d like to hear from you.

What You’ll Be Doing

* Respond to customer inquiries via email, chat, and phone.
* Troubleshoot software, account, and product-related issues.
* Investigate problems, identify root causes, and provide effective solutions.
* Explain technical concepts in a clear and easy-to-understand manner.
* Document customer interactions, troubleshooting steps, and resolutions accurately.
* Escalate complex issues when necessary while maintaining ownership of the case.
* Collaborate with internal teams to resolve customer concerns efficiently.
* Identify recurring issues and recommend improvements to processes, documentation, or workflows.
* Ensure customers receive timely updates and a positive support experience.

What We’re Looking For

Required Experience

* At least 2 years of experience in Technical Support, Help Desk, SaaS Support, Software Support, POS Support, PMS Support, or a similar technical customer-facing role.
* Strong troubleshooting and problem-solving skills.
* Excellent written and spoken English communication skills.
* Ability to investigate issues independently and make sound decisions.
* Strong attention to detail and organizational skills.
* Comfortable managing multiple support cases simultaneously.
* Reliable internet connection and a dedicated remote work environment.

Preferred Experience

* Experience supporting SaaS platforms, software applications, POS systems, or Property Management Systems (PMS).
* Experience using Zendesk, Freshdesk, Intercom, Salesforce, Zoho, or similar support platforms.
* Experience supporting hospitality, retail, or eCommerce customers.
* Familiarity with bug reporting, issue escalation, and technical documentation.

Work Schedule

This role follows a rotating schedule and may include evenings, weekends, and holidays as required.

How to Apply

To be considered, please submit the following:

1. A link to your updated resume.
2. A brief introduction highlighting your relevant technical support experience.
3. Include the word TECHNICAL at the beginning of your application.

Applications that do not follow the instructions above will not be reviewed.
SKILL REQUIREMENT
Customer Support Technical Support Phone Support
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