Operations Manager for US Plumbing Company - Run Our Office - Housecall Pro

Bamboo Plumbing is an established residential plumbing company in South Florida. Two field technicians, owner-operated. We are looking for one experienced person to run our entire office operation.

This is not an assistant role. We want someone who takes ownership of the back end of this business so the owner can focus on pricing, selling, and growing.

WHAT YOU WOULD OWN

The phones. Every customer who calls reaches you. You calm them down, get the details, and book the job. This is the largest part of the role and the part we care most about.

The schedule. You dispatch two technicians all day based on drive time, job type, and who is strongest at what. The board changes constantly and you manage it.

The technicians. You give them their day, answer their questions, and keep them moving. You handle the ordinary things yourself. The owner steps in only for real problems.

The back office. Email, ordering parts and materials, shipping, permits, certificates of insurance, and research when a job needs an answer from a supplier or a city office.

The money side. Every job invoiced, priced, collected, and closed out at the end of each day. Nothing slips.

Growth. Once you know our customers, you will make outbound calls to past customers with offers, follow up with customers after jobs, and send us weekly reporting on call volume, booking rate, and revenue per technician.

WHAT WE NEED

Excellent spoken English is the first requirement. Clear, warm, confident, and immediately understandable to an American homeowner. We will not compromise on this.

Also:

Several years with a US home services company: plumbing, HVAC, electrical, roofing, or restoration
Strong hands-on experience in Housecall Pro, ServiceTitan, Jobber, ServiceFusion, or FieldEdge
Experience coordinating or supervising field technicians
Strong written English for customer emails and weekly reports
Full-time availability on US Eastern business hours
Reliable high-speed internet, a quiet workspace, and a quality headset

Above everything else: judgment. We need someone who thinks for themselves, makes sensible decisions without waiting to be told, and tells us afterward. If you want a job where someone hands you a task list each morning, this is not it.

WHAT WE OFFER

Full-time, 40 hours per week, US Eastern hours
$1,500 to $2,200 per month depending on experience
90-day probation, then paid time off and performance increases
A long-term seat. We are a small company and this role matters. We want someone still here in five years.

HOW TO APPLY

Applications without a video will not be reviewed.

Send your resume plus a video, 2 to 3 minutes, recorded on your phone. No script, no editing needed. Please cover:

Your name, where you are based, and which home services company you worked for
Answer this: It is 2pm. One technician is finishing early on the north side of town. Your other technician is an hour south with two more hours of work. A customer calls with no hot water, located between them. Walk us through your thinking. What do you need to know before you d ---------- ?
Answer this: Tell us about a decision you made on your own at a previous job that your boss did not find out about until later. How did it go?

That second question is the one we care about most. Be honest.